FAQ's

Our therapists are experienced and qualified individuals that can support you with  a wide variety of mental health concerns including (but not limited to): anxiety, panic, sleep concerns, low mood, depression, adjustment difficulties, trauma-related disorders, post-traumatic stress disorder (PTSD),  eating disorders, obsessive-compulsive disorders, relationship issues, self-esteem, anger issues, drug and alcohol concerns. 

To optimise your therapy experience, consider using headphones to create a more intimate setting and reduce distractions. 

Before your session, check your internet connection, data usage, and any necessary software. Test your audio and visual components with a practice call to friends or family. Have a backup plan, such as a phone session, in case of technical difficulties during video sessions. Make sure your device has a full battery or keep a charger nearby. 

We use our software to conduct our video appointments. You will receive an email with a link to the meeting prior to your session.

Alternatively, the session can take place over the phone.

The link can be accessed on iPads, laptops and desktop computers. iPhones can be used however, we don’t recommend this due to the size of the screen.  

Your therapist will provide information about telehealth therapy and what this looks like. Telehealth therapy sessions are conducted in the same way as in-person therapy sessions, so if you're familiar with therapy, you'll find it easy to switch to virtual sessions. 

If you're new to therapy, your therapist will spend some time in the first session getting to know you, asking about what brought you to therapy, and encourage you to ask questions.

Through out intake process we try to get the most out of what your needs are out of therapy such as therapist preferences, experience and modality. Our intake team closely reviews information provided to match you with a therapist that best suits.

Alternatively you can request more information about our therapists and we will wait to hear from you when you are ready to go ahead.

We encourage you to let us know if you feel like you aren't a great match so we can find someone right for you

A Mental Health Care Plan (MHCP) is a support plan written by a GP and it is available to anyone who feels they would benefit from psychological support for mental health concerns. A MHCP is usually accompanied by a referral from your GP to see a psychologist. 

Payments are made in full prior to consultation and our team will claim a Medicare rebate 

  NDIS Participants are allowed to cancel a confirmed event booking under the following terms:

a) All requests for refunds for late cancellations must be made in writing.

b) If a cancellation request is approved, the following terms apply:

c) Cancellations made more than 72 hours before the event will not incur a cancellation fee

d) If the client does not attend the booked event ("no show"), you will incur the full fee and need to contact us to reschedule

Clients may cancel a confirmed booking under the following terms:

a) All requests for late cancellations must be made in writing.

b) If cancellation is approved, the following terms apply:

(i) Cancellations made within 24 hours before the event will require a full fee

We are able to provide you with a receipt that you can use to make a private health claim through your provider.

You will receive an SMS and email reminder 3 days before your appointment. This gives you time to reschedule without incurring a fee. 

While we are primarily an online telehealth service we may also offer in-home visits pending on therapist availability and location.